Items are shipped out in batches 2-3 times weekly and tracking numbers generated and uploaded at time of shipping.
Be sure your Etsy address is correct and up to date when placing an order. We aren't responsible for items marked as DELIVERED that have been misplaced or stolen after delivery, so please make sure you are shipping to a secure location.
Insurance is ALWAYS available for an upgrade, so please consider purchasing it just so you have that extra assurance in the rare case things go awry! COVID-19 has affected shipping times across the board for US destinations as well as for overseas. While most items are arriving roughly on the expected timeline, others are taking much, much longer than usual.
We are not responsible for any delays that happen that are outside of our personal control.
Expedited/Express shipping is often available for an additional fee. Contact us before purchasing any item(s) you need expedited in order to arrange for this upgrade.
Due to the complexities of tax collection rules, please contact us for alternate methods of purchase if you wish to purchase from our store.
VAT and Import Taxes
Buyers outside the US: we love you! Please be aware, though, that you are responsible for any taxes, VAT fees, or other fees imposed by your country. We do not collect these taxes for you at the time of purchase. Be aware of what your tax rate is so you do not have an unpleasant surprise.
If you do not pay these fees, items may be returned to us by your postal service. You will then be responsible for any re-shipping costs. Items returned to us for any reason that you do not pay to reship in a timely manner (14 days or fewer) will be considered abandoned and returned to inventory.
Do not ask seller to change values on customs forms or mark an order as a gift. This is postal fraud, punishable by up to 10K fine and 5 years in federal prison.